We strive to provide our customers with an efficient and easy to use order and delivery service.

Harmony House offers delivery across the UAE. This includes Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Um Al Quwain, Ras Al Khaimah and Fujairah. City limits apply, which means that unfortunately we can't get out to your oil rig, dates plantation, military base or any other top secret locations. Please follow the link and see the list of No Service Areas.

We use a professional courier service - SpeedEx - that picks up your items within 24 hours of placing the order. Normally the toys are delivered within 2-3 working days.Please note this does not include Fridays or any public holidays. After placing the order you will receive a call from SpeedEx to confirm your address and details and a convenient time for the delivery. Please note that all orders will require a signature upon delivery. We are unable to leave a parcel.

If we are unable to dispatch your order for any reason we will contact you to help.

Delivery costs

If you order toys for 99 DHS and more the delivery if free.

From 0 up to 5 kg the delivery cost is 14 DHS. Total delivery and your order costs will automatically be calculated before you check out or send the order.

Delivery Attempts

Please double check the delivery details that you give us. Harmony House will not be responsible for your mistakes, but are here to help in any event. The goods will be delivered to the address you give us. 

Three attempts on three consecutive days will be made to deliver a shipment after which it will be considered undeliverable.

If the delivery attempt is made and found failed to deliver the shipment due to reasons arising from:

-       Receiver refused to accept the shipment

-       Receiver address incorrect

-       Receiver moved/shifted from address

-       Receiver not available when attempt to deliver

Please see full Terms & Conditions for more details.