Frequently Asked Questions
WOODEN TOYSWhy choose wooden toys?
All toys are tested to be free of dangerous substances, so that they are safe even if the child should chew on and ingest part of the toy or finish. Toys are tested for sharp points, breakability, and of course small parts/choking hazard.
For production our manufacturers are using only the highest quality wood – birch - from Lithuanian sustained forests supporting forestry that follows regulations and uses the certification of FSC (Forest Stewardship Council).
FSC facilitates the development of standards, ensures monitoring of certified operations and protects the FSC trademark so consumers can choose products that come from well managed forests. One of many FSC supporting forestry regulations is avoiding cutting down trees without planting.
Why birch? Birch is natural wood which is the most suitable for children’s wooden toys production, as it is hard, doesn’t have resin and it is naturally white! So our toys are NOT bleached or treated with any other synthetic chemicals. And just like other wooden toys it has much lower level of spreading bacteria than the plastic toys do.
Both our manufacturers for colouring are using safe, non-toxic, water based and organic dyes only: a water-borne acrylic paint and “Old Fashioned Milk Paint” – so it is completely safe for your child and the environment.
We try very hard to insure that all items available for purchase through the website are in stock and ready to deliver. That means that you won't be able to put it in your cart unless we have it in our stock. But mistakes can happen, and in the rare instance that a purchased item is out of stock, the customer will be contacted within 24 hours and given the opportunity to cancel the order and receive a refund, or to back-order the item and have it shipped to them once it is back in stock. We do not otherwise take back-orders of sold out items.
ORDERSI made a mistake, can I change or cancel my order?
Can I cancel the order after I’ve paid?
Do you accept telephone orders?
Do you gift wrap?
Sorry, we are not currently able to offer gift wrapping service. However, we do recognize the fact that many orders are shipped directly to gift recipients. Therefore, we never show prices or totals on the forms that are sent with the order*. The buyer's name and billing address appear on the packing slip, so the recipient can see who it is from. You also have the option of adding a gift message during checkout, and your words will be added to the packing slip in big, colorful type.
PAYMENTSWhich payment methods do you accept?
- American Express
- Diners Club
- Bank Transfer
Cash On Delivery (COD) means that you will place your order online and once the chosen items are shipped to you via Speedex courier service, you will then make the payment in cash.
Unfortunately we do not accept cheques at this time.Do you accept payment on delivery?
DELIVERIESWhere does Harmony House currently deliver to?
We're also unable to deliver to areas that are under customs regulations including Jebel Ali Free Zone, Dubai Airport Free Zone, SAIF Zone and so on.
What do I do if I've placed an order and need to change my delivery details?
Do you charge for delivery?
If you order items for 300 DHS and more the delivery is free.
Is delivery free if I buy for a certain amount?
Definitely, if you add at least 300 DHS worth of items to your shopping cart, delivery is automatically free!
What if something is damaged or
defective when it arrives?
Please examine your order as soon as it arrives and contact us at email@example.com or through our returns form located over at help.harmonyhousetoys.com right away to report any broken, defective, missing items in your order, or wrong delivery.
We understand that many items are purchased as gifts, and may not be opened for some time. If damage or defect is discovered some time after purchase, please explain this in your email or return form, and include the date that the item was actually opened.
Once we have your details, our deliveries SpeedEx team will schedule to pick up the items that you wish to return. Please retain all packaging material in case an inspection is necessary. We will issue a refund to your credit card for the price of the item you return. It can take up to 30 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed.
Faulty or damaged goods may be returned free of charge for a full refund, replacement or exchange. Delivery charges for faulty or damaged returns will be refunded.Can I return items?
- Returned items must be unopened, unused, undamaged and complete in order to receive a refund of the full purchase price.
- Opened items may still be eligible for a partial refund, but will not be accepted without prior authorization.
- Customer is responsible for return shipping and original shipping charges are non-refundable.
- If free shipping was granted on the order, actual cost of original shipping will be deducted from your refund.
- Refunds may not be granted for items with opened packaging or items returned without authorization.
IMPORTANT: Refusing delivery is not an acceptable method of returning an item. Refusing delivery incurs a substantial double shipping charge for which the buyer will be held responsible.
Conducting a return requires contacting us through our returns form located over at Returns Form. Once we have your details, our deliveries SpeedEx team will schedule to pick up the items that you wish to return. We will issue a refund to your credit card for the price of the item you return. It can take up to 15 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed.
If the product returned is not in fully re-saleable condition, it is used, or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 15% of the original selling price from the refund amount.