Returns

At Harmony House we understand how important it is to choose the perfect toy for each child and we aim to make your shopping experience as easy and pleasant as possible.

Harmony House has 14 days return policy. If you should change your mind, and wish to return anything that you have bought from Harmony House, you may return products to us within specified return period for a full refund or exchange. Customers have a duty of care towards all products during this time period and we advise that goods are returned in its original condition, are not used, with their original packaging to ensure that they are not damaged in transit. 

Conducting a return requires contacting us through our returns form located over at Returns Form. Once we have your details, our deliveries SpeedEx team will schedule to pick up the items that you wish to return. We will issue a refund to your credit card for the price of the item you return. It can take up to 30 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed.

Please note we do not refund shipping charges. Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless we made an error. Please note that once an item has been used it cannot be returned or exchanged. We can only refund shipping costs and void the restocking charges if the return is a result of our error. 

If free shipping was granted on the order, actual cost of original shipping will be deducted from your refund. 

If the product returned is not in fully re-saleable condition, it is used, or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 15% of the original selling price from the refund amount.

IMPORTANT: Refusing delivery is not an acceptable method of returning an item. Refusing delivery incurs a substantial double shipping charge for which the buyer will be held responsible.

Damaged or missing items/wrong shipment

Claims for damaged items or discrepancies (for example: missing items in your order, or wrong shipment) must be submitted within 48 hours of order by contacting us through our returns form located over at help.harmonyhouse.com.  Once we have your details, our deliveries SpeedEx team will schedule to pick up the items that you wish to return. Please retain all packaging material in case an inspection is necessary. We will issue a refund to your credit card for the price of the item you return. It can take up to 15 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed.

Faulty or damaged goods may be returned free of charge for a full refund, replacement or exchange. Delivery charges for faulty or damaged returns will be refunded.

Change modify/Cancel orders

Harmony House makes every effort to ship orders out as quickly as possible. If you need to cancel your order, or change information within your existing order, please contact us as soon as possible via email info@harmonyhousetoys.com . There is no guarantee that we will be able to change/modify or cancel your order once it has been placed.

Before you place your order, you can review all of your order’s information including product sizes, weight and quantities, contact information, total and billing and shipping information. Please check the information carefully before placing the order. If you would like to change/modify or cancel your order we may be able to accommodate your request provided your order has not been sent to our warehouse for fulfillment or shipped.

If your order is unable to be modified or cancelled and you do not wish the keep the items, you will have to refuse the delivery of the order. Once it is returned to our warehouse and confirmed, we will issue a refund to your credit card. Please note we do not refund shipping charges.