Terms & Conditions

We run an e-commerce website at HarmonyHouseToys.com and would love for you to use it. It is designed to give you the best experience possible, and to ensure that anything that you order gets to you on-time and quickly. Right now, we offer two payment methods: COD (Cash On Delivery) and ONLINE using payment gateway Skrill (Moneybookers). We deliver across UAE with some delivery exceptions to certain areas. We hope in nearest future to expand our delivery services across the Middle East.

(We’ve used the Terms & Conditions that the team over JadoPado.com made available on their site. The Terms & Conditions were created by Automattic team, the creators of Wordpress and made available under a Creative Commons Sharealike license. However, we’ve customized it for our own use, including having it reviewed by the law firm.)

The following Terms & Conditions govern all use of the HarmonyHouseToys.com website, its content, services and all products available at or through the website (taken together, the "Website"). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Harmony House’s Privacy Policy) and procedures that may be published from time to time on this site by Harmony House (collectively, the “Agreement”).

Terms & Conditions. Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the Website, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Harmony House, acceptance is expressly limited to these terms.

The Website is available only to individuals who are at least 18 years old.

If you find a HarmonyHouseToys.com page that you believe violates our terms of service, please get in touch with us through any of the ways listed at Contact Us .

Your HarmonyhouseToys.com Account

If you create an account on the Website, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must immediately notify Harmony House of any unauthorised uses of your account or any other breaches of security. Harmony House will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

Products, prices, sizes and colours

Prices are correct and valid as published at the time of site. It is very unusual, but they may be subject to change by us without notice. Any changes will be published on Harmony House. Prices on the site may differ from prices in store or shops.

The prices exclude delivery unless free and specifically stated. Costs for delivery are shown to you when you checkout and before you are asked to confirm the order.

All sizes and weights are approximately correct and are intended as a guide only. Please be aware that pictures you see on the site are stock photos. Each toy might vary slightly because of different wood patterns, knots, ropes, flutes, hand making and hand painting.We have made every effort to display as accurately as possible the colours and images of our products that appear at the stock. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Safety, ethical, environmental

All toys are made in EU, in line with EU standards and CE marked. All paints and materials are safe and non toxic.

Harmony House toys are handmade in Lithuania, from highest quality wood from Lithuanian sustained forests supporting forestry that follows regulations and uses the certification of FSC (Forest Stewardship Council) (plant and cut: avoiding cutting down trees without planting). Toys are made from birch – natural wood, which is not bleached or treated with any other synthetic chemicals. For coloring it is used organic dyes only.


Currently we offer two payment options:

- Cash On Delivery. It means that you will place your order online and once the chosen items are shipped to you via Speedex courier service, you will then make the payment in cash.

- Online with credit/debit card via Moneybookers (Skrill).

Orders, Deliveries & Delivery Costs

Harmony House strives to provide it’s customers with an efficient and easy to use order and delivery service.

Harmony House avoids selling any products that are not available in directly accessible inventory.

To assist it’s customers, Harmony House tries to provide accurate stock information on it’s website, however this information is a guide and may not be relied on for order confirmation. Normally the toys are sent out within 24-48 hours and delivered within 2-3 working days excluding Fridays or any public holidays.

While we try very hard to ensure that all deliveries take place on time, we are not liable for delays in delivering caused by circumstances beyond our control (weather, regulations, Act of God, failure of telecom. provider etc). All deliveries remain the property of Harmony House until paid for in full.

We use a professional courier service - SpeedEx - that picks up your items within 24 hours of placing the order. Please note this does not include Fridays or any public holidays. After placing the order you will receive a call from SpeedEx to confirm your address and details and a convenient time for the delivery. 

Harmony House delivers across the UAE. This includes Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Um Al Quwain, Ras Al Khaimah and Fujairah! City limits apply, which means that unfortunately we can't get out to your oil rig, dates plantation, military base or any other top secret locations. Please follow the link and see the list of No Service Areas

If we are unable to dispatch your order for any reason we will contact you to help.

Please double check the delivery details that you give us. Harmony House will not be responsible for your mistakes, but are here to help in any event. The goods will be delivered to the address you give us. Please note that all orders will require a signature upon delivery. We are unable to leave a parcel.

From 0 up to 5 kg the delivery cost is 14 DHS (within City limits) and for each additional kg will be added 2 DHS. Total delivery and your order corsts will automatically be calculated before you check out or send the order.

Delivery Attempts. Only three attempts on three consecutive days will be made to deliver a shipment after which it will be considered undeliverable.

If the delivery attempt is made and found failed to deliver the shipment due to reasons arising from:

-       Receiver refused to accept the shipment

-       Receiver address incorrect

-       Receiver moved/shifted from address

-       Receiver not available when attempt to deliver

Your warranties

You warrant to us that you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale, the information provided in your order is accurate and complete and you will be able to accept delivery of the products.


At Harmony House we understand how important it is to choose the perfect toy for each child and we aim to make your shopping experience as easy and pleasant as possible.

Harmony House has 14 days return policy. If you should change your mind, and wish to return anything that you have bought from Harmony House, you may return products to us within specified return period for a full refund or exchange. Customers have a duty of care towards all products during this time period and we advise that goods are returned in its original condition, are not used, with their original packaging to ensure that they are not damaged in transit. 

Conducting a return requires contacting us through our returns form located over at Returns Form. Once we have your details, our deliveries SpeedEx team will schedule to pick up the items that you wish to return. We will issue a refund to your credit card for the price of the item you return. It can take up to 30 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed.

Please note we do not refund shipping charges. Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless we made an error. Please note that once an item has been used it cannot be returned or exchanged. We can only refund shipping costs and void the restocking charges if the return is a result of our error.

If the product returned is not in fully re-saleable condition, it is used, or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 15% of the original selling price from the refund amount.

Damaged or missing items/wrong shipment

Claims for damaged items or discrepancies (for example: missing items in your order, or wrong shipment) must be submitted within 48 hours of order by contacting us through our returns form located over at help.harmonyhouse.com.  Once we have your details, our deliveries SpeedEx team will schedule for someone to pick up the items that you wish to return. Please retain all packaging material in case an inspection is necessary. We will issue a refund to your credit card for the price of the item you return. It can take up to 15 business days to process the return and credit your account. We will notify you via e-mail once your return has been processed.

Faulty or damaged goods may be returned free of charge for a full refund, replacement or exchange. Delivery charges for faulty or damaged returns will be refunded.

Harmony House has a 14 days return policy.

Change modify/Cancel orders

Harmony House makes every effort to ship orders out as quickly as possible. If you need to cancel your order, or change information within your existing order, please contact us as soon as possible via email info@harmonyhousetoys.com . There is no guarantee that we will be able to change/modify or cancel your order once it has been placed.

Before you place your order, you can review all of your order’s information including product sizes, weight and quantities, contact information, total and billing and shipping information. Please check the information carefully before placing the order. If you would like to change/modify or cancel your order we may be able to accommodate your request provided your order has not been sent to our warehouse for fulfillment or shipped.

If your order is unable to be modified or cancelled and you do not wish the keep the items, you will have to refuse the delivery of the order. Once it is returned to our warehouse and confirmed, we will issue a refund to your credit card. Please note we do not refund shipping charges.


We hope that your purchase does not cause you any problems.

Harmony House does not expressly provide a warranty for the products that it sells. However, if a product is not functioning at the time of purchase we will endeavour to replace it as soon as possible or offer you a full refund.

Responsibility of Website Visitor

The Website may contain content containing technical inaccuracies, typographical mistakes, and other errors. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Harmony House disclaims any responsibility for any harm resulting from the use by visitors of the Website.

Content Posted on Other Websites

We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which HarmonyHouseToys.com links, and that link to HarmonyHouseToys.com. Harmony House does not have any control over those non-Harmony House websites and webpages, and is not responsible for their contents or their use. By linking to a non-Harmony House website or webpage, Harmony House does not represent or imply that it endorses such website or webpage. Harmony House disclaims any responsibility for any harm resulting from your use of non-Harmony House websites and webpages.

Your privacy is extremely important to us. We won't ask you for personal information unless we truly need it. (When we do ask for your information it is usually to ensure that we're dealing with real people and not a bot!). We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.

If you have questions about accessing or correcting your personal data please get in touch with us through any of the ways listed at the Harmony House Help site.

It is Harmony House's policy to respect your privacy regarding any information we may collect while operating our website.

Website Visitors

Like most website operators, Harmony House collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Harmony House’s purpose in collecting non-personally identifying information is to better understand how Harmony House’s visitors use its website. From time to time, Harmony House may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Harmony House also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. Harmony House only discloses logged in user IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to Harmony House’s websites choose to interact with Harmony House in ways that require Harmony House to gather personally-identifying information. The amount and type of information that Harmony House gathers depends on the nature of the interaction. For example, we ask visitors who sign up for an account to provide a username and email address. Those who engage in transactions with Harmony House are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Harmony House collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Harmony House. Harmony House does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Harmony House may collect statistics about the behavior of visitors to its website. For instance, Harmony House may monitor the most popular products on the website. Harmony House may display this information publicly or provide it to others. However, Harmony House does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Harmony House discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Harmony House’s behalf or to provide services available at Harmony House’s website, and (ii) that have agreed not to disclose it to others. Some of these employees, contractors and affiliated organizations may be located outside of your home country; by using Harmony House’s website, you consent to the transfer of such information to them. Harmony House will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Harmony House discloses potentially personally-identifying and personally-identifying information only in response to a subpoena or court order, or when Harmony House believes in good faith that disclosure is reasonably necessary to protect the property or rights of Harmony House, third parties or the public at large. If you are a registered user of the website and have supplied your email address, Harmony House may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Harmony House and our products which will primarily be on our blog.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Harmony House uses cookies to help Harmony House identify and track visitors, their usage of Harmony House's website, and their website access preferences. Harmony House visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Harmony House’s website, with the drawback that certain features of Harmony House’s website may not function properly without the aid of cookies.


Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Harmony House and does not cover the use of cookies by any advertisers.

Copyright Infringement

As Harmony House asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by HarmonyHouseToys.com violates your copyright, you are encouraged to notify Harmony House. Harmony House will respond to all such notices, which may include as required or appropriate removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of Harmony House or others, Harmony house may, in its discretion, terminate or deny access to and use of the Website. In the case of such termination, Harmony House will have no obligation to provide a refund of any amounts previously paid to Harmony House.

Intellectual Property

This Agreement does not transfer from Harmony House to you any Harmony House or third party intellectual property, and all rights, title and interest in and to such property will remain (as between the parties) solely with Harmony House. Harmony House, HarmonyHouseToys.com, the HarmonyHouseToys.com logo, and all other trademarks, service marks, graphics and logos used in connection with HarmonyHouseToys.com, or the Website are trademarks of Harmony House.

Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Harmony House or third-party trademarks.


Harmony House reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Harmony House may also, in the future, offer new services and/or features through the Website (including the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement, as may be amended from time to time.


Harmony House may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice. If you wish to terminate this Agreement or your HarmonyHouseToys.com account (if you have one), you may simply discontinue using the Website. In addition, Harmony House can terminate the Website immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer of Warranties

The Website is provided “as is”. Harmony House and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Harmony House nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted.

Limitation of Liability

In no event will Harmony House, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Harmony House under this agreement during the twelve (12) month period prior to the cause of action. Harmony House shall have no liability for any failure or delay due to matters beyond our reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

General Representation and Warranty

You represent and warrant that your use of the Website will be in strict accordance with the Harmony House Privacy Policy, with this Agreement and with all applicable laws and regulations.


You agree to indemnify and hold harmless Harmony House, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.

Governing Law

Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of Dubai and the United Arab Emirates applicable therein.